Overview
We aim to make delivery simple, reliable, and transparent. Please read the shipping policy below for details about our rates and delivery times.
Shipping Rates
We offer the following standard shipping rates:
- UK Shipping: £3.95
- International Shipping: £14.95
- Free UK Delivery: On orders over £50
Shipping costs are calculated at checkout based on your delivery address.
Please note that some international destinations may be unavailable. If we are unable to ship to your location, we will contact you and provide a full refund if necessary.
Processing Time
Orders are typically processed within 1–3 working days. During busy periods, processing times may be slightly longer.
If there is any unexpected delay, we will contact you as soon as possible.
Estimated Delivery Times
- UK Mainland: 2–5 working days after dispatch
- Northern Ireland & UK Remote Areas: 3–7 working days after dispatch
- International: 7–15 working days after dispatch
Delivery times are estimates and may vary depending on courier services, customs processing, and seasonal demand.
Multiple Shipments
Some items may be dispatched separately depending on availability and fulfilment location. Your order may therefore arrive in more than one parcel.
You will not be charged additional shipping unless clearly stated at checkout.
Customs, Duties & Import Charges
For international orders, customers are responsible for any customs fees, import duties, or local taxes that may apply. These charges are determined by your local customs authority and are outside our control.
Incorrect Address
Please ensure your delivery address is correct at checkout. We cannot be responsible for delays or losses caused by incorrect address details.
If you notice an error, please contact us as soon as possible.
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier.
We may ask you to allow a reasonable period for the courier to complete their investigation before issuing a replacement or refund.
Contact Us
If you have any questions about shipping, please contact us:
Email: orders@snuzzleberry.com
Returns: returns@snuzzleberry.com
Phone: +44 (0)7742 017 479 (Email preferred)
Registered Office:
Snuzzleberry Ltd
Suite 149, Unit A
82A James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
This policy does not affect your statutory rights.